Welcome to spabasepro.com website (the “Site”). These terms & conditions (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. In these terms and conditions ´The Seller´ means SpaBase Ltd and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates.Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.   

Use of the Site

SpaBase Limited operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with SpaBase Limited you are confirming that you are not a Consumer that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose.

No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status. You must be over 18 to use the site or open an account with us, we grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for professionals using items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.  Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section. During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.   You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.  

Order Acceptance and Pricing 

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

Delivery

The Seller’s policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.

SpaBase Ltd is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.  

Next Day Delivery

If orders are received and fully completed before 4pm between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 4pm, to qualify for next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or unforeseeable delay, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.  

Delivery Charges

₦1,000 plus VAT is the standard delivery charge for most parts of the Lagos, Outside of Lagos ₦2,500 and outside Nigeria may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items. Orders placed online over ₦80,000, excluding VAT, to most parts of Lagos have free delivery. This excludes any large or heavy items.

Outside of Nigeria Orders

We welcome orders from anywhere in the world however our products are only available to account only. Carriage charges will vary depending on destination and weight of parcel, and as such the final order value will be calculated offline by our Customer Contact Centre. We will accept both PayPal and credit/debit cards as payment methods.

For more information on placing an order for overseas delivery, please contact Customer Services on +2348170073842 or +2347084075443. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest etc.  

Customs

When ordering goods from SpaBase Limited for delivery outside  Nigeria you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; SpaBase Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside Nigeria, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.  

Cancellations

Cancellation after dispatch cannot be accepted.  

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Returned Goods  

If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 08170073842 or 07084075443. If goods have been ordered in error or are unsuitable, the Buyer must pay for the return postage. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in it´s original packaging.  If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.  Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit.  It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned. Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.  Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of  ₦80,000 or less and parcels returned to sender will be subject to a minimum charge of  ₦5000 per parcel.   

Due to strict hygiene regulations, the Seller cannot accept returns of items such as stork scissors, scissors and  tweezers  which have been used.  

Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected. To get a return authorization number, please contact our Customer Service on 08170073842 or 07084075443.   

Trademarks and Copyrights 

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Nigeria copyright laws and international conventions. All rights are reserved.  

Applicable Law and Jurisdiction 

These Terms and Conditions shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.  

Arbitration 

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws f the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.  

Termination

 In addition to any other legal or equitable remedies, we may without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions.Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of E-Cart Internet Services in operating the Site, your sole and exclusive remedy is to discontinue using the Site.